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Warranty & Refund

Warranty & Refund

  1. 30 Months Free warranty: Your Meterk product is covered by a free 30-month warranty as long as your Meterk product is purchased on our website.
  2. 30 days of FREE return shipping: If you must return your Meterk product due to a manufacturer's defect, we will pay for return shipping, no handling fee, within the first 30 days of your purchase.
  3. Priority Customer Support: With your product details in our database, it will take less time for us to process your request allowing our support staff to serve you in a more timely and efficient manner!
  4. If it is not a manufacturer's defect and must be returned, the return period is 30 days, the return shipping fee, and the handling fee incurred during the return process shall be borne by the customer.
  5. Get free and exclusively discounted samples: Become a meterk reviewer and eligible to evaluate our latest products in return for your valued, honest feedback.


Authorized Returns: Most returns must be authorized by contacting the seller in order to obtain an official Return Merchandise Authorization (RMA).

Return & Exchange Conditions

  • Items returned without authorization will not be accepted.
  • Items must be returned within the first 30 days after you receive them.
  • All items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  • When returning or exchanging items, customers must use a shipping method providing tracking information.

Process for Returning Merchandise

  1. Obtain a Return Merchandise Authorization (RMA) Number: All returns must have an RMA number for processing. Contact your reseller or email www.meterk.com for assistance. RMA's are valid for thirty (30) days from the date of issue.
  2. Write the RMA number on the shipping label on the outside of the package: RMA numbers should be clearly displayed on the return shipping label of any package being returned to Meterk™. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label may not be accepted by our warehouse.
  3. Repack in original packaging: All contents in the original package must be received, including, but not limited to; all components, manuals, and registration cards. Place the packaged product in a protective outer box. We must receive all original products in order to process your return or exchange. Meterk is not responsible for products that are damaged due to poor packaging, defaced packaging, or lost shipments.
  4. Refund or exchange: when we receive your return/exchange, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund.Refunds will be returned in the original way within 7 working days after inspection, if not received, please contact us.
  5. Ship the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted). We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature, because we will not be responsible for lost return/exchange.


If you encounter any problems with your product during this time period, simply return it to where it was purchased for a brand new replacement. If you cannot contact your retailer, then please email us at support@meterk.com or support@meterkshop.com for assistance. For warranty details, please see below.

One-year limited warranty meterk warrants you, the purchaser of this new Laptop AC Adapter or Battery, that the product shall be free of defects from the original manufacture of the material and workmanship for one (1) year from the purchase of the product (the “Warranty Period”).meterk products must be purchased brand-new from an authorized dealer of meterk for the warranty to be considered valid. This warranty does not cover refurbished products or products sold second-hand. If you notify meterk during the warranty period about a defect covered by the terms and conditions of this warranty, we will provide for service or replacement of the product.

How long does the coverage last? The Warranty Period lasts for 30month (913 days); beginning on the date you purchased the product. The purchase date is printed on the receipt you received with the product.

What does this warranty cover? During the warranty period, if the original manufacture of the material or workmanship of the product is deemed to be defective, meterk will (at its sole option) replace the product at no charge with the same or comparable product. Products and parts replaced under this warranty become the property of meterk and are not returned to you. If products and/or parts service are required after the warranty period expires, you must pay all labor and parts charges. Warranty coverage terminates if you sell or otherwise transfer the product.

How to obtain warranty service? Contact the store you purchased your meterk product from. They may not ask you to return the product to them. If you are asked to return the part/product (Laptop AC Adapter, Batteries, Cell Phone Accessories, or BatteryPacks), make sure that you place the products in their original packaging. If you purchased the product from an online website such as eBay or Amazon, email us a copy of your original invoice or PayPal receipt when contacting us about any issue with your purchase. If you are asked to return the product to us, we will issue you an RMA number and instructions on where to ship back your old product.

What does the warranty not cover?
This warranty does not cover:

  1. Improper Use or Installation
  2. Cosmetic damage
  3. Damage due to acts of nature or God. For example; lightning strikes, tornadoes and the like
  4. Accidents
  5. Misuse
  6. Abuse
  7. Negligence
  8. Commercial use
  9. Modifications to any part of the Product, including the antenna

This warranty also does not cover:

  1. Connection to an incorrect voltage supply
  2. Attempted repair by anyone other than an authorized facility

meterk to service and not replace:

  1. Products sold as is or with all faults
  2. Consumables, such as; fuses or batteries
  3. Products, where the factory-applied serial number, has been altered or removed
  4. Repair replacement as provided under this warranty is your exclusive remedy. meterk shall not be liable for any incidental or consequential damages for the breach of any express or implied warranty on this product, including, but not limited to; lost data, loss of use of your product, lost business, or lost profits. meterk products make no other express warranties with respect to the product, all express and implied warranties for the product, including, but not limited to; any implied warranties of and conditions of merchantability and fitness for a particular purpose, are limited in duration to the warranty period set for the above and no warranties, whether express or implied, will apply after the warranty period. Some states, provinces and jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state or province to province.

Contact meterk for customer service please contact: support@meterk.com or support@meterkshop.com


At meterk.com, we strive to provide the best customer service and support for our customers! We make regular improvements to our site in hopes of providing you with the best and most efficient online shopping experience possible. If you have any inquiries, questions, or concerns about our products or services, please feel free to contact us. Moreover, we always appreciate suggestions for updates and improvement from you as this is a gauge to measure our success.

Email: support@meterk.com

Tel: +86 17871145926